---
title: Amazon Effect Survey Reveals Impacts On Customer Experience | Turvo
description: Survey reveals post Amazon Effect's role in customer experience in the supply chain. hundreds of shipping and logistics professionals weighed in.
image: https://info.turvo.com/hubfs/Amazon_Survey_report_social_tile.jpg
---

[![Turvo Collaborative TMS](https://info.turvo.com/hs-fs/hubfs/Turvo%20Logos/Turvo%20Logo%20600.png?width=125&name=Turvo%20Logo%20600.png)](https://turvo.com/)

# We asked, "What's killing customer experience in your supply chain?"

Hundreds of shipping and logistics professionals weighed in. 40% cited lack of visibility. Find out what else they said in this exclusive Market Report & Survey, featuring key behaviors and drivers in a post "Amazon Effect" supply chain.

![Amazon\_Effect\_Cover](https://info.turvo.com/hs-fs/hubfs/Amazon_Effect_Cover.png?width=180&name=Amazon_Effect_Cover.png)

 

### Request Report

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### What matters most to shippers?

In an exclusive survey conducted over three months (April-June 2021) to members of the Council of Supply Chain Management Professionals and others, we recorded answers from over 400 key logistics stakeholders including shippers, 3PLs, and brokers, with 62% shippers represented. Discover what's driving customer experience and where investments are being made by today's manufacturers, retailers, wholesalers, and re-distributors.

Learn what shippers expect from their 3PLs and brokers, and what their customers expect from them.

![Collaboration Survey](https://info.turvo.com/hubfs/Events/Survey-with-title.gif)

### Experience a Better Way to Work.